IMPlanet Conference Begins Tomorrow! is the headline... I was a panelist at the Fall 2003 conference on the "Buyer's Guide to Bots" panel, and it was fun. I met alot of good people and got a contract to write a bot for a gaming company.
There is also a
bot panel at this one, with the following description:
How do you effectively use a software application that runs on IM networks and mimics natural conversation to support product and service recommendations?
I disagree with this approach, and I know I'm not the only one. The bot I wrote, which I know has at least a couple of hundred active users now, is specifically designed to have a workflow, and mainly work through menu choices. Honestly, why would someone type "How many days of vacation do I have left?" when they can just choose "3" from a descriptive menu? Natural language is always hyped as the Next Big Thing when new tech comes out on everything from vending machines to ATMs, but it never cathces on because it's faster to deal with a few options quickly. And especially with IM... the way language recognition works every misspelling, slang, and grammar case has to be accounted for to be even 80% effective, and I don't think that will happen until some sort of self-learning AI is integrated, which is far, far out.
And even if it does finally catch on, MAYBE natural voice commands will be a feature in some products, but honestly, what is "natural" about typing conversation to a computer? Nothing. I think small, tailored menus will be the popular winner when this all pans out.