BPM in the trenches

A good read, gives some real world perspective on BPM

BPM in the trenches | InfoWorld | Analysis | 2005-06-27 | By David L. Margulius: "With all the talk about BPM and its various permutations, many wonder how enterprises are using it. Has it lived up to its promise? What lessons have early BPM adopters learned? To get answers, we talked with four enterprises in various stages of deploying BPM initiatives. "