Business Intelligence Pipeline | Q&A: Process Management Grows Up

Business Intelligence Pipeline | Q&A: Process Management Grows Up: "Intelligent Enterprise (IE): Can you recap the maturity model you unveiled at the Gartner BPM Summit?

Jim Sinur (JS): There are five stages: process understanding, process control, enterprise execution, corporate performance management and, last, competitive differentiation. You start modeling and measuring in the process understanding stage. In the second stage, you're doing more optimizing and tweaking. This is where you take advantage of rules management and optimization. In the third stage, you craft a cross-enterprise process architecture and maybe extend that to your trading partners. In the fourth stage, you instrument a framework of corporate performance management goals against the actual process.

IE: How mature are the companies you encounter?

JS: Most are in stages one and two. Basically you move to larger and larger scopes [of deployment] as you move up the maturity curve and to more dynamic competition. Once you get to stage five, you're using your processes as either a defensive or offensive weapon. "