SOA immaturity dogs early adopters

SOA immaturity dogs early adopters: "Johns foresees a number of challenges, however, as the company exposes its systems to agents and customers. 'Security is the biggest challenge,' he says. 'Because we're providing external access into our system, we have to be very specific about what we want to present and give access to.' The company expects to go live before the end of the year with the first phase of the project, allowing customers to enquire about their account and make payments. The next stage will give customers the capability to make changes to their accounts directly, such as entering a request to add a vehicle to an insurance policy. Longer-term, the aim is to build both an information and transactional resource where people can get a quote and automatically process it. "