Making IT Work: When Technology Projects Break Down and What to do About It, Part 1

Making IT Work: When Technology Projects Break Down and What to do About It, Part 1: "I define a successful technology project or initiative as one that makes a real difference in the quality of people's lives and that delivers as promised, on time and under budget. This series of articles is organized around an examination of real-world projects that have worked and those that have not, and what the differences are between those that succeed and those that fail."