More Data - Priceline's Dashboards - Editorial - CIO

More - Editorial - CIO: "Generally speaking, those 70,000 data points are monitored on a real-time IT system dashboard. The company has been testing new dashboards that offer up-to-the-second information and correlation analysis on numerous systems, including the state of the plumbing and network operations; CPU utilization; various application metrics (how much time is needed to transfer data within the system); Oracle database performance; BMC-monitored performance of things like I/O utilization; operating system paging (how much data is moving to and from the systems disks; and if the operating system is running out of RAM to work with) and a whole lot more. All those metrics (and more) are crucial to Priceline's business as illustrated by a recent Harris Interactive consumer study that found that 40 percent of online consumers will abandon their transaction (or turn to a competitor) if their initial attempt to interact with a site is foiled."