The ABCs of the IT Infrastructure Library (ITIL) - ITIL - CIO

This is important.... it will impact the life of a DBA and will greatly increase you opportunities for advncement if you learn the lingo! ITIL is not going away...

The ABCs of the IT Infrastructure Library (ITIL) - ITIL - CIO: "ITIL is a framework of best practices for delivering IT services. What's the big deal about it, and why is it considered so important in corporate computing? We explain the basics before you hunker down with the books."